Question 1

Contact Directory: Fastest Ways to Reach Bright Haven (Support, Community, Requests)

Accepted Answer

Contact Bright Haven (Support, Community Help, Book Requests, and Feedback)

Need help? Want to request a book? Not sure where to ask a question?

This page is the quickest way to reach the right place at Bright Haven, depending on what you need.

Fastest Support Option: Use the Website Chatbot

For most questions, the fastest route is the chatbot on BrightHavenBooks.com. It helps route your request to the right team and gives you quick answers for common issues.

When you message support, please include:

the email you used to subscribe
what you are trying to do (login, reading, event RSVP, etc.)
whether you are using the Account, Community, or Reader
a screenshot if possible

Support and FAQ hub: https://brighthavenbooks.com/pages/about-us

What Kind of Help Do You Need?

Account and Subscription Help (Billing, Plan Status, Cancelling)

Best for:

checking your plan
updating payment details
upgrading or cancelling

Account: https://brighthavenbooks.com/account
Plans: https://brighthavenbooks.com/pages/plans

Login Help (Account vs Community vs Reader)

Best for:

password resets
reader login requirements
“my access looks wrong” issues

Start with:

log out and log back in using your subscription email
confirm you are using the same email across tools

If you still need help, message the chatbot and tell us which tool is failing.

Reader App Help (Reading, Downloads, Offline, Playback)

Best for:

Bo

Question 2

Plans, Pricing, and What You Get With Each Tier

Accepted Answer

Plans, Pricing, and What’s Included

Bright Haven offers simple options so you can choose the reading experience that fits your life right now. Below you will find what each plan includes, how billing works, and why some titles may show as “not included” depending on your access level.

Current Plan Options

Bright Haven offers three ways to join:

Free

A no-expiration option that includes:

Bright Haven Community access
Library browsing and filtering tools
Access to a curated selection of titles (a smaller portion of the full library)

Monthly

A paid subscription billed monthly that includes:

Full reading and listening access to the Bright Haven library included in your plan
Bright Haven Community access
Advanced discovery tools and filters

Annual

A paid subscription billed yearly that includes:

Full reading and listening access to the Bright Haven library included in your plan
Bright Haven Community access
Advanced discovery tools and filters

You can view the most up-to-date pricing and plan details here:
https://brighthavenbooks.com/pages/plans

How the Free Trial Works

If a free trial is available at the time you subscribe, it will be listed on the Plans page and during checkout.

Key points:

Trials begin immediately when you sign up.
When the trial ends, your paid plan begins automatically unless you cancel before the end of the trial.
If no trial is offered, you will see that clearly during checkout.

To co

Question 3

Reader App Power Tools: Search, “More Info,” Table of Contents, Book Search, Notes and Highlights

Accepted Answer

Bright Haven Reader Power Tools (Search, More Info, TOC, Notes, and Highlights)

Once you are comfortable in the Bright Haven Reader, these tools will help you read faster, find what you need, and make your books feel more personal: search, More Info, table of contents, in-book navigation, and notes/highlights.

Search Within the Reader (Find Titles Fast)

If your Bookshelf is growing, search is the quickest way to locate a book.

Use Reader Search for:

book titles
author names
series names
keywords you remember

Tips for better results

Use fewer words (short title fragments work best)
Try the author last name if a title does not appear
Confirm you are signed in with the same email you used to subscribe

“More Info” (Ratings, Themes, and Book Details)

Most books include a More Info section that can display:

content notes (where available)
sensitive themes (where available)
basic publication and format details

Spoiler note: Some theme information can reveal story direction. If you prefer to avoid spoilers, use filters first, then open More Info only when needed.

Table of Contents (TOC) and Chapter Navigation

For eBooks and audiobooks, the Table of Contents helps you move quickly through the book.

Common TOC uses:

jump to a specific chapter
resume where you left off
re-read a favorite scene
skip to the next section in an audiobook

In-Book Search (Find a Scene or Quote)

Question 4

Two Logins Explained (Account vs Community vs Reader) and How to Avoid Sign-In Mixups

Accepted Answer

Two Logins Explained (Account, Community, and Reader)

Bright Haven currently uses three tools to deliver the full experience: your subscription account, the Bright Haven Community, and the Bright Haven Reader (reading and listening).

We know this is not ideal. Single Sign-On (one login across everything) is planned, and the long-term goal is to bring the experience together into one seamless Bright Haven app. Until then, this guide will help you set things up once and avoid sign-in headaches.

The 3 Bright Haven Tools (and What Each One Does)

1) Bright Haven Account (Billing + Settings)

This is where you manage your subscription, update payment details, and review account settings.

Account login: https://brighthavenbooks.com/account

2) Bright Haven Community (Discussion + Events)

This is where readers and authors connect through posts, discussions, announcements, book clubs, and events.

Community: https://brighthavenbooks.com/pages/community

3) Bright Haven Reader (Reading + Listening)

This is the app experience for eBooks and audiobooks.

Why You May Be Asked to Create Two Logins

When you register for any Bright Haven subscription, you may receive two separate emails:

Email 1: Bright Haven account password

This email asks you to create the password for your Bright Haven account.
Use this login to manage billing, subscription settings, and account details.

Email 2: Bright Haven Reader password

This email asks y

Question 5

Reader Search Tips: Find Books by Title, Author, ISBN, Keywords (and Recent Searches)

Accepted Answer

Reader Search Tips (Find Books by Title, Author, ISBN, Keywords, and Recent Searches)

Search inside the Bright Haven Reader is designed to help you find books quickly, even if you do not remember the exact title. This guide shows the most reliable ways to search and what to try when results do not show up right away.

The Best Ways to Search

1) Search by Title (Fastest)

If you know the title, start here.

Tips

Try a shorter version of the title (1–3 words)
If you do not see it, remove extra words like “the,” “a,” or “and”

Example: Search “Ever After” instead of “The Ever After Promise.”

2) Search by Author

Author searches work well if:

you are looking for a series
you want to browse one author’s books

Tips

Try the author’s last name only
Try a partial name if you are not sure of spelling

3) Search by ISBN

If you have an ISBN (often found on product pages or book listings), ISBN search can be one of the most accurate ways to find a specific edition.

This is especially helpful when:

a title has similar versions
a book has multiple formats
the title is common

4) Search by Keywords (When You Only Remember “Parts”)

You can often search by keywords tied to:

the description
the topic
a character name
a setting

Examples:

“Regency”
“small town”
“ranch”
“Christmas”

Tip: Keep keywords broad and simple. One strong keyword usually works better than a long phrase.

Recent Se

Question 6

Content Levels Made Simple: Level 1–3 for Profanity, Violence, and Substances

Accepted Answer

Content Levels Made Simple (Profanity, Violence, and Substances)

Bright Haven is built for readers who want clean, closed-door romance and the ability to choose what they are comfortable with. That is why Bright Haven uses Content Levels to help you filter books by:

Profanity
Violence
Substances

This guide explains what those levels mean and how to use them.

What “Content Levels” Do (and Don’t Do)

Content Levels are designed to help you avoid unwanted elements without having to guess. They are especially helpful when you want to:

keep your reading extra clean
avoid darker tones
choose books that fit your household standards

Content Levels do not replace your personal judgment, and they are not meant to label a book as “good” or “bad.” They simply give you control.

The 3-Level System (Quick Overview)

Bright Haven uses a simple Level 1–3 scale for each category.

Level 1: Minimal

The lightest option. Best for readers who want the cleanest possible experience.

Level 2: Moderate

Some mild references may appear. Best for readers who are comfortable with occasional mention but still want a clean tone overall.

Level 3: Higher (Still Within Bright Haven Standards)

More frequent references may appear compared to Level 1 or 2. Best for readers who are comfortable with a wider range of story situations while still staying in a clean, closed-door romance environment.

Category 1: Profanity

Profanity leve

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