Contact Bright Haven (Support, Community Help, Book Requests, and Feedback)

Need help? Want to request a book? Not sure where to ask a question?

This page is the quickest way to reach the right place at Bright Haven, depending on what you need.

Fastest Support Option: Use the Website Chatbot

For most questions, the fastest route is the chatbot on BrightHavenBooks.com. It helps route your request to the right team and gives you quick answers for common issues.

When you message support, please include:

• the email you used to subscribe
• what you are trying to do (login, reading, event RSVP, etc.)
• whether you are using the Account, Community, or Reader
• a screenshot if possible

Support and FAQ hub: https://brighthavenbooks.com/pages/about-us

What Kind of Help Do You Need?

Account and Subscription Help (Billing, Plan Status, Cancelling)

Best for:

• checking your plan
• updating payment details
• upgrading or cancelling

Account: https://brighthavenbooks.com/account

Plans: https://brighthavenbooks.com/pages/plans

Login Help (Account vs Community vs Reader)

Best for:

• password resets
• reader login requirements
• “my access looks wrong” issues

Start with:

• log out and log back in using your subscription email
• confirm you are using the same email across tools

If you still need help, message the chatbot and tell us which tool is failing.

Reader App Help (Reading, Downloads, Offline, Playback)

Best for:

• Bookshelf issues
• downloads not completing
• audiobooks not playing smoothly
• offline access questions

When you contact us, include:

• device type (iPhone/Android/tablet)
• book title
• what you tried already

Community Help (Spaces, Events, Recommendations)

Best for:

• joining the Community
• finding the right Space
• RSVPing to an event
• finding “Jane the Book Recommender”

Community: https://brighthavenbooks.com/pages/community

Reporting an Issue in the Community

If you see content or behavior that should be reviewed, please report it inside the Community (when available), then message support if you need additional help.

When reporting, include:

• the Space name
• the post or comment details
• screenshots (if possible)

Request a Book or Author

If you cannot find a specific book or author and want us to consider adding it, we welcome requests.

Please include:

• title and author
• series name (if applicable)
• format request (eBook, audiobook, or both)
• why you want it added (optional)

Use the website chatbot to submit the request:

https://brighthavenbooks.com/pages/about-us

Suggestions and Feedback

Bright Haven is actively growing and improving. If you have ideas, feature requests, or feedback, we would love to hear them.

Helpful details to include:

• what you would like changed or improved
• where you experienced it (website, Community, Reader)
• your device type
• screenshots if relevant

Support and FAQ hub: https://brighthavenbooks.com/pages/about-us

If You Want a Faster Answer

Before messaging support, these two checks solve most issues:

1. Use the email you subscribed with
2. Log out and log back in (especially in the Reader and Community)

If it is still not working after that, send us a message and we will help you get it resolved quickly.

Updated on: 26/01/2026